At Cobra, we respect your privacy and are committed to protecting your personal information.
We may collect your name, email address, phone number, shipping address, and order details when you place an order or contact us.
We use your information to process orders, arrange shipping, provide customer support, improve our store, and communicate with you about your purchases.
We may share necessary information with trusted services such as payment processors and shipping providers to complete your order.
All payments are processed securely through trusted payment providers. We do not store your full payment card details.
Our website may use cookies to improve your browsing experience, remember preferences, and enhance store performance.
You may request access, correction, or deletion of your personal data by contacting us at any time.
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Flexible protection and lasting peace of mind through optional replacement plans designed to make getting a new screen protector easier and more affordable.
The Cobra Replacement Program is an optional service that may be added when purchasing an eligible product. It allows you to receive a replacement screen protector during the coverage period of the plan you selected.
You may request a replacement without explaining the reason, and we do not require you to submit photos of a cracked, damaged, or defective product to qualify.
Purchasing a replacement plan is completely optional. You may purchase any Cobra product without adding a replacement plan.
If you have an active replacement plan, you may submit a replacement request at any time during the plan period by contacting Cobra Customer Support.
After we confirm that the plan is active and that replacement uses remain available, the request will be approved and a new screen protector will be shipped.
The replacement product itself is provided at no additional product cost within the limits of the plan. The customer pays only the applicable shipping cost and handling fee for each replacement request.
Provides additional protection if the screen protector is damaged during the first installation attempt.
Request deadline: Within 48 hours of product delivery.
Replacement limit: 1 replacement.
Coverage period: 12 months.
Maximum replacements: 2 replacements.
Coverage period: 18 months.
Maximum replacements: 4 replacements.
Coverage period: 36 months.
Maximum replacements: 6 replacements.
The replacement plan applies only to the same phone model for which the original screen protector was purchased.
Available replacement uses cannot automatically be applied to a different phone model.
If you replace your device or upgrade to a newer model, you may contact Cobra Customer Support to request a transfer of your remaining plan benefits to the new model.
Our team will review the request and provide a custom offer that explains the model-change fee and any applicable product price difference. The change will be completed only after the customer approves the offer.
You may expand the Cobra Replacement Program by adding eligible devices belonging to members of your household.
To add one or more devices, contact Cobra Customer Support and provide the device models you would like to include. Our team will prepare a custom offer based on the number of devices, models, and selected coverage.
No additional device is automatically covered until Cobra approves the request and the customer accepts and pays the applicable offer.
The initial purchase order qualifies for free shipping in accordance with Cobra's shipping policy and the market where the order is placed.
For each replacement request, the customer pays only the applicable shipping cost and handling fee. The replacement screen protector is provided at no additional product cost within the remaining limits of the plan.
The applicable shipping cost and handling fee will be disclosed before the replacement order is completed and paid.
A Cobra replacement plan is not required. Customers may purchase Cobra products without adding any replacement coverage.
When a product is purchased without a replacement plan, the optional replacement benefits described on this page do not apply. This does not limit any mandatory consumer rights provided by the laws applicable in the country or state of purchase.
A return may be requested within 30 days of delivery, provided that the product remains unused and in its original condition.
The package must remain unopened. The external plastic wrap, seals, and all original packaging components must remain fully intact for the product to qualify for return.
Returns and refunds are also subject to the additional terms stated in Cobra's Return and Refund Policy.
The Cobra Replacement Program was created to provide real peace of mind and make replacing your screen protector easier, clearer, and more affordable. We believe after-sales support is just as important as product quality, which is why we designed a flexible and transparent experience worthy of your trust in Cobra.
Contact Cobra Customer Support to ask about your plan or submit a replacement request.
Choose the plan that fits your needs and get a new screen protector whenever you need one.
The replacement product is included at no additional product cost within your plan limits.
No product photos or proof of the reason for replacement are required.
You pay only the applicable shipping cost and handling fee.
Request a replacement at any time during the active plan period.
At Cobra, we are committed to providing a clear and reliable shopping experience from order processing through delivery, replacement, or return.
All orders are generally processed within 48 hours after the order has been received and confirmed. Some orders may be processed sooner depending on product availability and order volume.
The average shipping time to most countries is approximately 5 business days after order processing is completed.
Shipping costs vary based on the destination country, state, city, and the shipping carrier selected by the customer.
Customers may select their preferred shipping carrier from the available options offered for their destination.
Customers receive free shipping on their first order only.
For replacement orders placed under an active Replacement Plan, the customer is responsible for the applicable shipping cost and order handling fee. The replacement product itself is provided at no additional product cost, subject to the limits of the selected plan.
Shipping delays may occur due to circumstances beyond our control, including public holidays, peak seasons, severe weather, carrier disruptions, temporary stock shortages, customs procedures, or other force majeure events.
We will make reasonable efforts to minimize delays and provide available updates regarding the status of the order.
If a shipment is officially confirmed as lost by the shipping carrier, we will send a replacement order at no additional cost to the customer.
If a shipment is not delivered due to a reason related to the customer or the shipping carrier, the order may be shipped again after coordination with the customer.
In this case, the customer is responsible for the new shipping cost only. No additional handling fee will be charged.
If the customer receives a product different from the item ordered due to an error on our part, we will send the correct product at no additional cost.
If the customer requests a different product after receiving the order, the customer is responsible for:
Customers may request a return within 30 days of delivery, provided that:
The customer is responsible for return shipping costs unless the return is caused by an error on our part.
Once the returned product has been received, inspected, and approved, the refund will be issued to the original payment method used for the purchase.
Refunds may take up to 15 business days to appear in the customer’s account. Processing times may vary depending on the bank, card issuer, or payment provider.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
